Terms and Conditions

  • Orders placed online are processed daily from Monday to Sunday with an order confirmation sent within 24 hours. Orders can be placed until 6pm for next day pick up. Same day pick up not available.
  • No exchange for purchases of food products and gift certificates.
  • Cancellations will be refunded if made 24h in advance. 
  • Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
  • Any perishable items ordered will be void and the payment will be forfeit in the event: (i) the Customer fails to pick-up the ordered food item on the designated pick-up date during the normal working hours of the restaurants.
  •  Mandarin Oriental Hyde Park, London reserves the right to cancel or modify orders in its sole discretion for any reason but Customer will be entitled to a full or partial refund of any payment made in the event of any such cancellation or modification.
  • We shall be delighted to assist you with detailed allergen information regarding all dishes and drinks. Kindly note that our dishes are not produced in an entirely allergen free environment.